Repeat Prescriptions

Repeat Prescriptions can be requested in the following ways:-

• Online via this website 24/7  7 days a week - the most convenient way for patients.  Click on the 'online services' tab for details on how to register.
• Prescription Line open daily 10am-12noon 01736 335337  (Requests WILL NOT be taken outside of these times or on the surgery main telephone number)
• Drop the request into the practice
• Fax the request to 01736 332116
• Post to the surgery

Prescription requests are dealt with between 10am - 12pm Monday to Friday. Requests received after these times will not be dealt with until the next working day.

Please allow two full working days before the prescription is collected - this is the time it takes to process prescriptions and get it checked signed by your Doctor.  

If you would like your prescription posted to you please enclose a stamped addressed envelope and allow four working days.  If you use one of the chemists collection and delivery services also allow four working days.

PLEASE ENSURE YOU ALLOW EXTRA TIME FOR THE PROCESSING OF PRESCRIPTIONS OVER THE FOLLOWING PERIODS -  CHRISTMAS, NEW YEAR, EASTER AND BANK HOLIDAY MONDAYS.

Due to the increasing number of prescription requests processed daily it is not possible to generate same-day prescriptions.

Please allow 48 hours (2 full working days) for your request to be processed before collecting your prescription from the Surgery, excluding weekends and Bank Holidays.  

You will need to allow 4 working days if you would like to have your medicines delivered from a Chemist. Any problems please telephone the surgery.

Prescriptions ordered by 12 noon on:-                                                     Monday            Tuesday      Wednesday    Thursday         Friday

Will be ready for collection after 2pm at the surgery on:                        Wednesday      Thursday    Friday             Monday           Tuesday

Will be at your nominated Pharmacy for collection or delivery on:         Thursday          Friday        Monday           Tuesday          Wednesday 

SUNNYSIDE SURGERY – NEW SERVICE FOR PATIENTS

The Electronic Prescription Service (EPS) is an NHS service that Sunnyside Surgery is now offering . It gives you the chance to change how your GP sends your prescription to the pharmacy you choose to get your medicines or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from us you will not have to visit the practice to pick up your paper prescription. Instead, we will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. 

Is this service right for you?

• Yes, if you have a stable condition and you don’t want to go to come to Sunnyside Surgery every time to collect your repeat prescription.

• Yes , if you collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

• don’t get prescriptions very often.

• pick up your medicines from different places every time you have a prescription.

How can you use EPS?

You need to choose a place for us to electronically send your prescription to. This is called nomination. You can choose:

a pharmacy.

a dispensing appliance contractor (if you use one).

Just ask us to add your nominated Pharmacy to your computer record. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically just tell us. If you want to change or cancel your nominated Pharmacy just tell us but make sure you tell us before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

For more information visit www.hscic.gov.uk/epspatients, your pharmacist or ask at Reception

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.