Appointments

Configure Appointment Details

New Online Consultation Form for GP Appointment Requests Non Urgent - Click on the image below to open the form.

New Online Consultation Forms

For non-urgent GP online Consultation - click below.

How to request and book appointments

How to request a GP or Minor Illness Appointment 

  • Please complete the online form above by clicking on the picture above and choose the 'I want help with a medical issue'
  • If you are unable to complete the form please call the surgery as usual and the admin team will complete the form on your behalf.
  • All GP appointment requests, whether completed by the patient or the admin team will be reviewed by the clinical team and they will allocate appointments according to clinical need.  We aim to respond to your request within the working day.
  • If you have a medical emergency please call and speak to the reception team

How to book a Nurse, Phelbotomist or Healthcare Assistant Appointment

  • Please call the surgery and the receptionist will book this for you

 Home Visit Requests

  • Home visits are for patients who are housebound or too ill to come to the surgery. If possible please telephone before 10.00am if you feel you need a home visit.  

Repeat Prescription and Fit Note Requests

  • Please complete the online form above by clicking on the picture above and choose the 'I have an admin request'

 

Extended Hours

We understand that some patients find it difficult to access GP appointments during normal surgery hours, so we offer the following late GP appointments on:

  • Tuesday   18:30 – 20:00 GP, Minor Illness Clinic, Nurse, Phlebotomy

Please complete the online form or call 01736 363340 if you are unable to do so, to request an appointment in the late surgery.

One Appointment for One Problem Please

If you have more than one issue to discuss, please do ask for more than one appointment with the doctor/in the acute illness clinic.

Our appointment system allows 8 minutes for you and your doctor to talk, make a diagnosis, agree a plan of action, and organise any prescriptions or tests you need. Although we try to work fast, we cannot manage to do this well, and safely, for more than one problem within that time. Please don’t be offended if we ask you to book a separate appointment for a separate problem; it enables you to be cared for properly - by making sure we have time to do it. Thank you.

Policy for Late Arrivals for Appointments

Patients have a duty to attend for pre-booked appointments with all clinicians promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery.

The practice will, as far as practicable, see patients who arrive late, however this may be at the end of surgery and will therefore involve a considerable wait for those who do not wish to re-book. 

The following general provisions will apply:

Less than 5 minutes late

 The patient will be marked as an arrival in their pre-booked “slot” and a note will be added under the appointment to say they arrived  xxxx mins late.  The doctor or nurse will call them in at the first available opportunity. The patient should be advised of this and that there may be some delay while they are fitted in.

More than 5 minutes, less than 10 minutes late

The patient will be advised that as they are a late arrival the Receptionist will have to ask the GP/Nurse if they are able to see them on to the end of the surgery list, and they will therefore have a considerable delay (depending on the time). They may be seen during the surgery only if the doctor has an unexpected gap, in which case they will be called in. The patient should be encouraged to re-book.

 More than 10 minutes late

The patient has clearly missed the appointment, and will be asked to rebook. Where there is an indication of clinical urgency they may need to be added to the end of the surgery list after consultation with the Nurse/GP.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.