It is always our aim to provide a first class service to everyone who attends the practice.

However, we are aware that things can sometimes go wrong resulting in a patient or family member feeling that they have a genuine cause for complaint.
When this happens we will always investigate your concerns openly and honestly and aim to resolve any issues quickly and amicably.

Further written information regarding the complaints procedure is available from reception.

Who can a formal complaint be made to?

ONLY TO - either the practice -OR - NHS England

In the event of anyone not wishing to complain to the practice they should be directed to make their complaint to NHSE at:

By telephone: 03003 11 22 33
By email:
By post: NHS England, PO Box 16738, Redditch, B97 9PT

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