IMPORTANT PATIENT INFORMATION
In line with the most recent Government Guidelines ALL patients and visitors over the age of 3 years, must wear a face covering or a face mask when attending appointments at the surgery. This will not only help provide you with some protection but also the staff at Sunnyside and St Clare Medical Centre.
Thank you for your continued patience and support in trying to keep our community and Medical Centre a safe place.
What else is Sunnyside Surgery to keep you safe:
1. Every appointment booked is triaged for Covid-19 symptoms.
2. All Staff have temperature checks before starting work.
3. Only patients who have booked appointments are permitted into the building.
4. All clinical staff wear full PPE when seeing patients
5. Waiting Room Chairs are cleaned down between patients to reduce the risk of any cross infection
6. All patients who may possibly have COVID-19 symptoms are seen in the Hub which has a separate entrance to the main building. All staff who work within the HUB follow strict procedures to reduce the risk of any cross infection
7. Door handles, door plates, hand-sanitising dispensers are regularly wiped down throughout the day
8. After a patient has left a consulting room, all couches, surfaces, desks, door handles etc are thoroughly cleaned down before the next patient is called in.
9. All administration staff wear masks in the joint areas where social distancing might be more difficult to maintain.
We are doing all we can to help stop the spread of the virus.
SUNNYSIDE SURGERY - OPEN FOR BUSINESS DURING COVID-19 Pandemic
If you or someone you know has a life-threatening injury or illness, such as severe chest pain, bleeding, loss of consciousness or signs of a stroke, call 999 or go to your nearest accident and emergency department.
GP practices in Cornwall remain open during the COVID-19 pandemic. If you need to see your GP, for example for back pain, arthritis or asthma, contact Sunnyside Surgery via by phone or via eConsult platform on the website . We can now offer video consultations too if appropriate.
We are continuing to run the Childhood immunisation program. It’s really important to attend for immunisations when your child has been invited; they are the single most important way to protect you or your child from disease.
Vaccinating children helps prevent the development of deadly or incurable viruses and diseases such as meningitis, measles and pneumonia.
Delaying vaccinations could leave you and your child vulnerable to serious illnesses.
Book your appointment with Reception on 01736 363340 for immunisations as planned, staff will ensure that it is safe for you to attend.
Routine shingles and pneumococcal vaccinations are also being offered to eligible patients via letter invitation. IPlease call 01736 363340 and these will be arranged for you.
The cervical screening programme for routine checks is currently suspended but first calls and those who have previously had an abnormal result and are on a yearly recall are continuing.
If you have been asked to make an appointment for cervical screening, don’t put it off, it’s one of the best ways to protect yourself from cervical cancer.
THE SAFEST WAY TO CONTACT THE SURGERY IS BY PHONE 01736 363340 OR USING E-CONSULT, A SIMPLE FORM ON THE PRACTICE WEBSITE.
Some hospital procedures, operations and clinics are continuing to take place in Cornwall. Hospitals are making their own local arrangements which may change over time. You should not attend any appointment if you are self-isolating due to COVID-19 or have been informed by the hospital not to attend.
You should continue with ongoing treatments for all your medical conditions and attend any hospital or GP appointments that are requested. Routine care is being carried out, where possible, through phone calls or video links so you will not be asked to attend unless absolutely necessary.
Hospitals are safer than your own home if you are in need of emergency care. Arrangements are in place to protect patients who are being seen for conditions other than COVID-19 to ensure they are safe
If you need medical help you should still contact your GP practice, use NHS 111 online or call 111. If you are told to go to hospital, it is important that you go to hospital
Patient Hotline at RCHT
A hotline and email address has been set up to support non-COVID-19 patients who have already been referred to a consultant and are experiencing a worsening of their symptoms whilst their hospital appointment/operation is on hold. The details will be taken by a call handler and escalated to an appropriate speciality clinician for advice and guidance. Patients with worsening symptoms should call the hotline on 0800 035 7777 or email firstname.lastname@example.org.
This hotline is not for calls relating to individuals who have COVID-19 symptoms wanting advice as these should be directed through to NHS 111.