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Clinical System Upgrade


Over the next week we will be preparing to migrate to a new clinical system. This change goes live on 23rd February 2021.  

In order to manage the change from one computer system to another, we will have limited computer access during week commencing 15th February, until our new system goes live on Tuesday 23rd February. We will be open as usual during the changeover, however due to the lack of computers routine medical enquiries may be deferred until the following week. We will of course continue to see any medical emergencies and patients requiring urgent treatment. Changing our computer system has also affected our capacity to book appointments in advance for our nursing team, if you require a routine appointment please ring us after 23rd February when our new computer system will be up and running.

On-line access for requesting medications  via 'The Waiting Room' is unavailable; more information about the upgraded service and how to request medication on line will be advertised here.  

If you need to order a repeat prescription please email your request, post a slip to us or drop a slip into the box on the outside of the front of the building. Once we have migrated over to the new computer system, we will start to use their online program for online access which includes repeat prescription requests. We are awaiting further information from the EMIS of how patients will be transferred to this new system but our understanding is that you will receive an email link for the new system.  We apologise for any inconvenience this causes.

This clinical system upgrade is a big change for all staff involved in your care and even simple things like booking an appointment will take a little longer than usual while we find our way around the system.   

Alongside learning this new system we will continue to deliver the Covid Vaccines.   Please bear with us, we really do appreciate your ongoing support during these busy times.

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