The New National Restrictions from 5 November 2020 and what this means for our patients.

Under the new restrictions people are permitted to leave home for medical reasons and to attend medical appointments.

We would like to reassure our patients that is is business as per 'the new normal' at Sunnyside and we continue to be here for all your healthcare needs during these challenging and often worrying times.

If you require an appointment or home visit with a GP or Acute Illness Clinician these appointments will always be telephone triaged in the first instance and if necessary you will then be offered a face to face appointment at the surgery.  The clinicians do also have access to video consultations if appropriate.  Our trained reception team will ask you for some information about the reason for your call.  This information has been requested by the GPs so the initial triage phone call is signposted to the most appropriate member of the clinical team.  Please be assured that all of your information is confidential.

All Nurse and HCA appointments for vaccinations, blood tests, INR tests, BP checks, smear tests, postnatal checks, dressing etc are bookable as before.  Routine annual chronic disease checks for asthma, CHD, COPD, Diabetes are also continuing and where suitable some of these maybe telephone consultations though rest assured you will be offered a face to face appointment if necessary.

Our Stop Smoking Advisor is still available for telephone support, as our Social Prescribing Link Worker and Health and Wellbeing Coaches.  Just phone reception to book an telephone call.

To keep patients and staff safe you will be seen by clinicians wearing full PPE and the consultation room chair, desks and couches are cleaned between patients. Staff temperatures are check on arrival at work.   Waiting room chairs are spaced appropriately and cleaned down periodically throughout the day.  All non-clinical and admin staff wear face masks when moving around the building and work stations are cleaned down regularly.  

We have a dedicated room with a separate entrance and exit to see patients who require healthcare and may have coronavirus symptoms.

What you can do to help:-

1.  Please arrive only a few minutes before your appointment time so we can avoid large numbers of patients in the waiting room.  If you arrive too early you maybe asked to wait outside or in your car.

2.  Please put on your face covering BEFORE entering the building and only enter if you have a booked appointment. 

3.  Use the hand sanitising stations on arrival.

4.  PLEASE DO NOT ATTEND THE SURGERY IF YOU HAVE ANY SYMPTOMS OF COVID-19, SHARE A HOUSE WITH A PERSON WHO HAS SYMPTOMS OF COVID-19, OR HAVE BEEN CONTACTED BY NHS TRACK AND TRACE AND BEEN ASKED TO SELF-ISOLATE.    If you require access to healthcare in these circumstances phone the surgery and the appropriate arrangements will be made.

We hope this reassures patients that we are doing all we can to continue to deliver safe healthcare during this pandemic.

Full details on the New Restrictions are available on the link below:-

https://www.gov.uk/guidance/new-national-restrictions-from-5-november

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