The reception staff are trusted members of the Practice team and are trained to ask certain questions in order to ensure that you receive the most appropriate medical care, from the most appropriate health professional at the most appropriate time.
The receptionists are asked to collect brief information from patients to help:
– doctors prioritise house visits and phone calls
– ensure patients receive the appropriate level of care
– direct patients to see the nurse or other health professionals rather than a doctor where appropriate.
Reception staff, like all members of the team, are bound by confidentiality rules:
– Any information given by you is treated strictly confidentially.
– The practice would take any breach of confidentiality very seriously and deal with it accordingly.
– You can ask to speak to the receptionist in private, away from the reception desk.
– However, if you feel your issue is very private and do not wish to say what this is, then this will be respected.
To request an appointment to see a GP, please contact the surgery between 08:30 and 18:00 Monday to Friday and the receptionist will arrange for a GP to call you back in the first instance. Please ensure we have an up to date contact number for you.
Click here for GP daily availability
Extended Hours
We understand that some patients find it difficult to access GP appointments during normal surgery hours, so we offer the following late GP appointments on:
- Tuesday 18:30 – 20:00 GP, Minor Illness Clinic, Nurse, Phlebotomy
These appointments are bookable in advance. Please call 01736 363340 to make an appointment in the late surgery.
One Appointment for One Problem Please
If you have more than one issue to discuss, please do ask for more than one appointment with the doctor/in the acute illness clinic.
Our appointment system allows 8 minutes for you and your doctor to talk, make a diagnosis, agree a plan of action, and organise any prescriptions or tests you need. Although we try to work fast, we cannot manage to do this well, and safely, for more than one problem within that time. Please don’t be offended if we ask you to book a separate appointment for a separate problem; it enables you to be cared for properly - by making sure we have time to do it. Thank you.