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Appointments

We have been working towards improving the appointment system and being able to offer more 'one the day' appointments with one of the Acute Illness Team or GPs.  This means there will be less appointments bookable in advance but more availability 'on the day' so patients will need to call in on the day they wish to see a clinician.

There will be plenty of appointments available each day and the reception team will continue to signpost to the most appropriate clinician.  Should demand for appointments be unexpectedly high some days and there are no free appointments, all urgent requests will continue to be assessed by a GP.

Click on the 'Appointment System Explained' tab for more information.

calendarTo make an appointment to see a GP, Nurse, or Healthcare Assistant please contact the surgery between 8.30am and 6.00pm Monday to Friday.

MondayTuesdayWednesdayThursdayFriday
AM

Dr Patten

Dr Nash

Dr Young 

Dr Lucas-McGrath

GP Registrar

Acute Illness Clinician

Dr Patten

Dr Nash

Dr Lucas-McGrath

GP Registrar

Acute Illness Clinician

Dr Sampson

Dr Young

Dr Lucas-McGrath

GP Registrar

Acute Illness Clinician

Dr Patten

Dr Sampson

Dr Young

GP Registrar

Acute Illness Clinician

Dr Patten

Dr Sampson

GP Registrar

Acute Illness Clinician

PM       

Dr Patten

Dr Nash

Dr Young

Dr Lucas-McGrath

GP Registrar

Acute Illness Clinician

Dr Patten

Dr Nash

Dr Lucas-McGrath

GP Registrar

Acute Illness Clinician

Dr Sampson

Dr Young

GP Registrar

Acute Illness Clinician

Dr Patten

Dr Sampson

Dr Young

GP Registrar

Acute Illness Clinician

Dr Patten

Dr Sampson

GP Registrar

Acute Illness Clinician

 

Extended Hours

We understand that some patients find it difficult to access GP appointments during normal surgery hours, so we now offer the following late GP appointments on

Monday   6.30pm - 8.00pm  GP and Nurse

Tuesday  6.30pm-7.15pm  GP and Nurse

These appointments are bookable in advance.  Please call 01736 363340 to make an appointment in the late surgery.

ONE APPOINTMENT FOR ONE PROBLEM PLEASE

If you have more than one issue to discuss, please do ask for more than one appointment with the doctor/in the acute illness clinic.

Our appointment system allows 8 minutes for you and your doctor to talk, make a diagnosis, agree a plan of action, and organise any prescriptions or tests you need. Although we try to work fast, we cannot manage to do this well, and safely, for more than one problem within that time. Please don?t be offended if we ask you to book a separate appointment for a separate problem ? it enables you to be cared for properly - by making sure we have time to do it. Thank you.

POLICY FOR LATE ARRIVALS FOR APPOINTMENTS

Patients have a duty to attend for pre-booked appointments with all clinicians promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery.

The practice will, as far as practicable, see patients who arrive late, however this may be at the end of surgery and will therefore involve a considerable wait for those who do not wish to re-book. 

The following general provisions will apply:

Less than 5 minutes late

 The patient will be marked as an arrival in their pre-booked “slot” and a note will be added under the appointment to say they arrived  xxxx mins late.  The doctor or nurse will call them in at the first available opportunity. The patient should be advised of this and that there may be some delay while they are fitted in.

More than 5 minutes, less than 15 minutes late

The patient will be advised that as they are a late arrival the Receptionist will have to ask the GP/Nurse if they are able to see them on to the end of the surgery list, and they will therefore have a considerable delay (depending on the time). They may be seen during the surgery only if the doctor has an unexpected gap, in which case they will be called in. The patient should be encouraged to re-book.

 More than 15 minutes late

The patient has clearly missed the appointment, and will be asked to rebook. Where there is an indication of clinical urgency they may need to be added to the end of the surgery list after consultation with the Nurse/GP.

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