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Appointments

calendarTo make an appointment to see a GP, Nurse, or Healthcare Assistant please contact the surgery between 8.30am and 6.00pm Monday to Friday

Pease note the surgery is closed between 12.30pm and 2pm every Wednesday for staff updates, meetings and training.

We endeavour to have an appointment available within two working days. If you need to be seen urgently, please let the receptionist know.

 

Extended Hours

We understand that some patients find it difficult to access GP appointments during normal surgery hours, so we now offer the following late GP appointments on

Tuesday  6.30pm-7.00pm  GP and Nurse

Thursday  7.30am - 8.00am  GP

These appointments are bookable in advance.  Please call 01736 363340 to make an appointment in the late surgery.

POLICY FOR LATE ARRIVALS FOR APPOINTMENTS

Patients have a duty to attend for pre-booked appointments with all clinicians promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery.

The practice will, as far as practicable, see patients who arrive late, however this may be at the end of surgery and will therefore involve a considerable wait for those who do not wish to re-book. 

The following general provisions will apply:

Less than 5 minutes late

 The patient will be marked as an arrival in their pre-booked “slot” and a note will be added under the appointment to say they arrived  xxxx mins late.  The doctor or nurse will call them in at the first available opportunity. The patient should be advised of this and that there may be some delay while they are fitted in.

More than 5 minutes, less than 15 minutes late

The patient will be advised that as they are a late arrival the Receptionist will have to ask the GP/Nurse if they are able to see them on to the end of the surgery list, and they will therefore have a considerable delay (depending on the time). They may be seen during the surgery only if the doctor has an unexpected gap, in which case they will be called in. The patient should be encouraged to re-book.

 More than 15 minutes late

The patient has clearly missed the appointment, and will be asked to rebook. Where there is an indication of clinical urgency they may need to be added to the end of the surgery list after consultation with the Nurse/GP.

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